---
title: "I cannot access to a module / white page"
url: "https://kb.chargeplanner.ai/en/article/i-cannot-access-to-a-module-white-page"
language: "en"
last_updated: "2025-06-04T09:35:53.785Z"
---

# I cannot access to a module / white page

### Context

The browser automatically stores background information to speed up data display. This occurs with heavy use of the platform and can cause display issues when storage reaches capacity. **There’s nothing to worry about,** this is normal and can happen on any website you visit frequently or regularly (due to cached information and cookies).

### Steps to follow

When you enter the platform and encounter a blank page or a page that isn’t loading (this can happen when navigating between modules):

#### **On Google Chrome (recommended)**

Once on the problematic page, press **F12** (or **Fn + F12** on some keyboards) to open the debugging console; you can ignore this window. Right-click on the browser refresh icon at the top of the screen and select "Empty cache and hard reload." This will reload the page and clear the cache simultaneously.

![](https://cdn-assets.productfruits.com/4270c1e8-9725-4a3b-84c7-2ae7e2c9028b)

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#### **On the Mozilla Firefox Browser**

Once you’re on the problematic page, open the application menu (![](https://cdn-assets.productfruits.com/c10691b3-8db5-4ffe-b818-ab62ec7bd15b)) in the top right corner. Click on **History** > **Clear Recent History**, then select only **Cookies** and **Cache** and choose "**Everything"** in the time range to clear > Click on **Clear Now**. Finally, refresh the page (![](https://cdn-assets.productfruits.com/f50783db-1d93-4a61-aeb2-a9d1f1c3ed0d)) to apply the changes. You may be logged out of the platform, so please log back in as usual.

![](https://cdn-assets.productfruits.com/e66548e6-3c46-47a4-a821-8fab8ae63526)

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**On Safari Browser**

Once on the problematic page, open the **Develop** menu from the menu bar, then click on **Empty Caches** (or press Option ⌥ + Command ⌘ + E). The page will refresh and clear the caches automatically. You will be logged out of the platform, so please log back in as usual.

If you do not see the **Develop** menu in the menu bar, follow these steps to enable it:

![](https://cdn-assets.productfruits.com/895d7e74-8cef-4872-a60c-8ae42839bc2c)

![](https://cdn-assets.productfruits.com/3e39aa44-d186-4fad-9ff0-69c39e0fbc89)

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**On Edge Browser (not recommended)**

Once on the problematic page, press **F12** (or Fn + F12 on some keyboards). The DevTools developer tool will open on part of the screen; you can ignore it. **Right-click** on the browser's refresh button (![](https://cdn-assets.productfruits.com/77d00d76-4aa5-4f36-83b6-e2abfd729305)) at the top of the toolbar, then select "**Empty cache and hard refresh"**. This will reload the page while clearing the cache.

![](https://cdn-assets.productfruits.com/f9e0038a-1295-413c-aac0-27ba88a294b7)

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If the problem persists: log out, log back in, and try the procedure again. If it still doesn’t work, please contact **support@retailsonar.com.**